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09/18/2017:  3:10PM (estimated)  to  9/19/2017:  8:38AM

Due to networking issues at BbLearn's VA2 and VA3 data centers, slow response times were experienced with colloborate, assignment submissions and access, Safe Assign and Crocodoc.  As BbSupport was somehow unaware of these networking problems, NAU's BbLearn cluster was restarted twice, using a rolling restart both times.  Although the second rolling restart wasn't completed until 09/19 (8:38AM), the affected tools were probably available earlier, as anecdotal evidence from other managed hosted clients indicate that the networking issues were resolved earlier.


09/10/2017:  1:30AM to 2:52AM

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